Contact Us
Contact Us
Welcome to SIVAWNELL
We are committed to providing thoughtful, responsive, and reliable customer support throughout your shopping experience.
Whether you need assistance with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our collection of artistic home pieces, our customer care team is here to help.
For questions regarding orders, delivery, products, returns, after-sales support, or business opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email:
service@sivawnell.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24-48 business hours (1-2 business days).
For faster assistance with an existing purchase, please include your order number whenever possible.
For product-related questions, please include:
- Product name
- Order number, if applicable
- A brief description of your question or issue
- Clear photos where relevant
- A short video if the issue relates to product condition, lighting components, structure, movement, or other product details
Providing these details will help our team review your request more efficiently.
2. Customer Support Hours
Customer Support Email:
service@sivawnell.com
Customer Service Hours:
Monday-Friday
9:00 AM - 6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or times of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
- Order status and tracking
- Shipping and delivery questions
- Product information
- Product care and usage guidance
- Damaged, defective, incorrect, or incomplete orders
- Returns and after-sales support
- Product specifications, materials, and features
- Business and partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.
4. Product Support
SIVAWNELL offers a curated collection of contemporary artistic home pieces, including sculptural decor, celestial-inspired lighting, kinetic artworks, and modern decorative objects.
Our customer care team can assist with questions regarding:
- Product dimensions
- Materials and finishes
- Lighting features and components
- Product structure and design details
- Installation or usage guidance
- Product care recommendations
- Included accessories
- Product variations
- General product questions
Because product details may vary between different designs, please include the product name when contacting us.
5. Business & Partnership Inquiries
SIVAWNELL welcomes inquiries from retailers, distributors, commercial buyers, interior designers, and other potential partners.
For wholesale, distribution, bulk purchasing, or other business opportunities, please contact:
service@sivawnell.com
Please include:
- Subject: Business Inquiry
- Subject: Wholesale Inquiry
Including your company name, market, expected order volume, and a brief description of your inquiry will help us direct your request appropriately.
6. Corporate Information
Brand:
SIVAWNELL
Website:
sivawnell.com
Legal Entity:
Wuhan Xiukunfang Network Technology Co., Ltd.
Registered Address:
Tianhe Road 61-1,
Xin Jian Community, Tianhe Street,
Huangpi District, Wuhan City,
Hubei Province, China
Unified Social Credit Code:
91420116MAEEFM R929
Customer Support Email:
service@sivawnell.com
Customer Support Phone:
+86 19145794576
sivawnell.com is owned and operated by Wuhan Xiukunfang Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
We're Here to Help
From discovering the perfect artistic piece for your space to receiving and enjoying your order, our team is dedicated to making your SIVAWNELL experience clear, smooth, and enjoyable.
If you have any questions, please contact us at:
service@sivawnell.com
Thank you for choosing SIVAWNELL.
SIVAWNELL - Where Art, Light, and Movement Become Part of Your Living Space.