Privacy Policy
Privacy Policy
Last updated: September 28, 2026
SIVAWNELL operates this website and online store, including all related content, features, tools, products, and services, to provide customers with a curated shopping experience (the "Services").
The SIVAWNELL online store is owned and operated by Wuhan Xiukunfang Network Technology Co., Ltd. SIVAWNELL is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer the Services to customers.
This Privacy Policy explains how SIVAWNELL collects, uses, shares, and protects your personal information when you visit sivawnell.com, browse our collections, make purchases, interact with our advertisements, contact customer support, or otherwise communicate with us.
If there is any conflict between our Terms and Conditions and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply to those privacy-related matters.
Please review this Privacy Policy carefully. By accessing or using our Services, you acknowledge and understand the privacy practices described in this policy.
Personal Information We Collect or Process
When we use the term "personal information," we refer to information that identifies you, relates to you, describes you, or can reasonably be associated with you.
Personal information does not include information that has been collected anonymously or processed in a way that it can no longer reasonably identify an individual.
Depending on how you interact with SIVAWNELL, your location, your privacy choices, and applicable laws, we may collect or process information including:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Account information, including login details, saved preferences, account settings, and stored information where applicable.
- Transaction information, including products viewed, items added to cart, purchases, returns, exchanges, cancellations, order history, payment status, and transaction identifiers.
- Payment-related information processed through third-party payment providers. We generally do not directly store complete payment card numbers or security codes.
- Customer service information, including messages, order details, product questions, images, and other information you voluntarily provide when contacting us.
- Device information, including device type, browser type, operating system, IP address, network information, and certain online identifiers.
- Usage information, including pages viewed, products explored, search activity, referring links, shopping cart activity, checkout interactions, and visit dates and times.
- Advertising and attribution information, including advertising interactions, campaign information, conversion events, and related identifiers where permitted by applicable law.
- Cookie and privacy preference information, including consent choices and available browser or device privacy settings.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, contact us, subscribe to communications, or provide information through our website.
- Automatically through our website using cookies, pixels, tags, scripts, local storage, server logs, and similar technologies.
- From Shopify and other service providers that support our website operations and ecommerce services.
- From payment processors and payment service providers.
- From shipping, fulfillment, warehouse, and logistics partners.
- From advertising, analytics, attribution, and measurement providers.
- From fraud prevention, security, and risk management providers.
- From other business partners or third parties where permitted by applicable laws.
How We Use Your Personal Information
Depending on how you interact with SIVAWNELL and which Services you use, we may process personal information for the following purposes:
Providing and Improving Our Services
We may use personal information to operate our website, process orders, arrange shipping, provide tracking updates, manage shopping cart functions, support accounts where available, handle returns or exchanges, respond to customer requests, and improve the overall shopping experience.
Payments and Transactions
We may process personal information to complete and confirm payments, maintain transaction records, prevent payment-related fraud, process refunds, and manage order cancellations or adjustments.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to measure advertising performance, understand customer interactions with advertisements, attribute purchases or other actions to campaigns, improve marketing activities, and provide promotional communications.
Analytics and Website Improvement
We may analyze website activity, product views, browsing behavior, search activity, and related information to understand how visitors use our website and improve website performance, functionality, and customer experience.
Security and Fraud Prevention
We may use personal information to identify, investigate, prevent, or respond to fraud, unauthorized activity, security issues, misuse of services, or other potentially harmful activities.
Communication With Customers
We may use your information to provide customer support, respond to inquiries, send order confirmations, provide shipping updates, and communicate important service-related information.
Legal and Compliance Requirements
We may process personal information to comply with applicable laws, regulations, legal obligations, accounting requirements, contractual responsibilities, and valid requests from government authorities.
Cookies and Similar Technologies
SIVAWNELL and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies to support website functionality and improve customer experience.
These technologies may be used to:
- Enable essential website functions and secure browsing
- Maintain shopping cart and checkout functionality
- Remember website preferences and privacy choices
- Support website security and fraud prevention
- Analyze website traffic and visitor behavior
- Improve website performance and functionality
- Measure advertising effectiveness and campaign performance
- Attribute purchases and conversion events
- Support marketing activities where permitted by applicable law
Cookies and similar technologies may generally be categorized as strictly necessary, functional, analytics, or advertising technologies.
Strictly necessary technologies are required for essential website operations and may remain active because certain website functions cannot operate properly without them.
Where required by applicable laws, we will request appropriate consent before enabling optional analytics or advertising technologies.
You may manage available cookie preferences through the cookie settings available on our website.
Changing or rejecting certain cookie preferences may affect some optional website functions, analytics features, or advertising-related services.
Advertising, Analytics and AppLovin
SIVAWNELL may work with advertising, analytics, attribution, and measurement providers to understand customer interactions, measure advertising performance, analyze conversions, improve marketing activities, and help prevent fraudulent activity.
One advertising and measurement partner we may work with is AppLovin Corporation ("AppLovin").
Where enabled, AppLovin technologies may include cookies, pixels, scripts, APIs, or similar integrations.
Depending on technical settings, applicable laws, and your privacy choices, information processed through AppLovin technologies may include:
- IP address
- Browser and device information
- Device or advertising identifiers
- Online identifiers where legally permitted
- Website browsing activity
- Product views and interactions
- Search activity
- Items added to shopping cart
- Checkout activity
- Purchase and conversion events
- Advertising interactions
- Campaign performance and attribution information
- Country, region, or similar location information where applicable
- Cookie, advertising, and privacy preference signals
AppLovin may process applicable information for purposes including advertising measurement, conversion attribution, campaign optimization, fraud prevention, security protection, delivery and improvement of advertising services, and interest-based advertising where permitted by applicable laws and your privacy choices.
The specific information processed depends on the technologies enabled by SIVAWNELL, your interactions with our website, your privacy settings, consent choices, and applicable legal requirements.
Where legally required, we obtain appropriate consent before enabling AppLovin technologies for non-essential advertising purposes.
SIVAWNELL does not intentionally provide AppLovin with sensitive personal information for advertising purposes.
You may manage applicable advertising and cookie preferences through the cookie preference controls available on our website and other privacy-choice tools provided where applicable.
For more information about AppLovin's privacy practices, please visit:
https://legal.applovin.com/privacy/
How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business, provide the Services, complete transactions, support website operations, measure advertising performance, protect our services, or comply with applicable legal requirements.
Recipients of personal information may include:
- Shopify and other ecommerce platform providers
- Payment processors and payment service providers
- Shipping, warehouse, fulfillment, and logistics providers
- Customer support service providers
- Hosting, technology, security, and infrastructure providers
- Analytics and performance measurement providers
- Advertising and attribution providers, including AppLovin
- Fraud prevention and risk management providers
- Professional advisers, including accountants, auditors, and legal advisers
- Government authorities, regulators, courts, or law enforcement agencies where required by applicable law
We may also disclose information in connection with corporate events such as a merger, financing, acquisition, restructuring, sale of assets, bankruptcy, or similar business transaction.
Service providers may process information according to their agreements with us and their applicable privacy obligations.
Relationship With Shopify
Our online store is hosted through Shopify.
Shopify may collect and process personal information relating to your access to and use of our Services in order to provide, maintain, secure, and improve the Shopify platform.
Information submitted through sivawnell.com may be transmitted to Shopify and other service providers that may operate in countries different from your place of residence.
Certain Shopify services may use information regarding interactions with our store, Shopify, and participating merchants to support and improve applicable services.
For more information about Shopify's privacy practices, please review Shopify's Consumer Privacy Policy:
https://privacy.shopify.com/en
Depending on your location, additional privacy options relating to Shopify processing may also be available through Shopify privacy tools.
Targeted Advertising and Privacy Choices
Depending on the privacy laws applicable in your location, certain advertising activities may be considered targeted advertising, sharing, sale of personal information, or other regulated activities.
Where applicable, you may have the right to opt out of certain activities.
You may manage available privacy choices by:
- Using the Cookie Preferences controls available on our website
- Rejecting optional advertising technologies where available
- Using available website privacy-choice tools
- Contacting us at service@sivawnell.com
- Using recognized browser or device privacy preference signals where supported
Where required by applicable laws and technically supported, SIVAWNELL will respect applicable privacy preference signals, including Global Privacy Control (GPC) and other legally recognized privacy mechanisms.
Your choices may not prevent all advertising from appearing, but they may affect whether advertising is personalized or how advertising performance is measured.
Marketing Communications
Where permitted by applicable laws, SIVAWNELL may send marketing or promotional communications regarding our collections, new releases, special offers, or website updates.
You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in the relevant email.
Even after unsubscribing from marketing communications, you may continue to receive important service-related messages, including information regarding orders, payments, shipping, returns, account security, or customer support requests.
Third-Party Websites and Links
Our Services may contain links to third-party websites, social media platforms, payment services, or other online resources operated by external providers.
If you access a third-party service through a link on our website, its privacy and security practices may differ from those of SIVAWNELL.
SIVAWNELL is not responsible for the content, privacy practices, security measures, or operations of third-party services that we do not control.
We encourage you to review the privacy policies of third-party websites before providing any personal information.
Children's Privacy
The SIVAWNELL website and online shopping services are intended for adult customers and are not designed for children.
We do not knowingly collect personal information directly from children where parental consent or another legal basis would be required under applicable laws.
If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at service@sivawnell.com so we can review the situation and take appropriate action according to applicable requirements.
Security of Your Information
SIVAWNELL uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or improper disclosure.
However, no method of internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.
Please avoid sending complete payment card numbers, security codes, passwords, or other highly sensitive information through ordinary email or customer support communications.
Data Retention
We retain personal information only for as long as reasonably necessary to support purposes such as:
- Processing and maintaining order records and transactions
- Providing customer service and support
- Managing returns, exchanges, and refunds
- Detecting and preventing fraud or unauthorized activity
- Maintaining website and account security
- Resolving disputes and enforcing agreements
- Meeting tax, accounting, legal, and regulatory obligations
The retention period may vary depending on the type of information collected, the purpose for processing, and applicable legal requirements.
Your Privacy Rights
Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.
These rights may include:
- Right to Access or Know: You may request access to personal information we maintain about you.
- Right to Delete: You may request deletion of certain personal information where applicable.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Portability: You may request a portable copy of eligible personal information.
- Right to Restrict or Object: You may have the right to limit or object to certain types of processing.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent where permitted.
- Right to Opt Out: Depending on applicable law, you may have the right to opt out of certain targeted advertising, sharing, or sale-related activities.
- Right to Appeal: Residents of certain jurisdictions may have the right to appeal decisions regarding privacy requests.
- Right to Complain: You may have the right to submit a complaint to an applicable data protection authority.
These rights are not absolute and may be subject to limitations or exceptions under applicable laws.
To submit a privacy request, please contact:
service@sivawnell.com
We may need to verify your identity before processing certain privacy requests. Where applicable, authorized representatives may be required to provide proof of authorization.
SIVAWNELL will not unlawfully discriminate against you for exercising your applicable privacy rights.
Marketing Communications
Where permitted by applicable laws, SIVAWNELL may send marketing or promotional communications regarding our collections, new releases, special offers, or website updates.
You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in the relevant email.
Even after unsubscribing from marketing communications, you may continue to receive important service-related messages, including information regarding orders, payments, shipping, returns, account security, or customer support requests.
Third-Party Websites and Links
Our Services may contain links to third-party websites, social media platforms, payment services, or other online resources operated by external providers.
If you access a third-party service through a link on our website, its privacy and security practices may differ from those of SIVAWNELL.
SIVAWNELL is not responsible for the content, privacy practices, security measures, or operations of third-party services that we do not control.
We encourage you to review the privacy policies of third-party websites before providing any personal information.
Children's Privacy
The SIVAWNELL website and online shopping services are intended for adult customers and are not designed for children.
We do not knowingly collect personal information directly from children where parental consent or another legal basis would be required under applicable laws.
If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us at service@sivawnell.com so we can review the situation and take appropriate action according to applicable requirements.
Security of Your Information
SIVAWNELL uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or improper disclosure.
However, no method of internet transmission, electronic communication, or data storage system can be guaranteed to be completely secure.
Please avoid sending complete payment card numbers, security codes, passwords, or other highly sensitive information through ordinary email or customer support communications.
Data Retention
We retain personal information only for as long as reasonably necessary to support purposes such as:
- Processing and maintaining order records and transactions
- Providing customer service and support
- Managing returns, exchanges, and refunds
- Detecting and preventing fraud or unauthorized activity
- Maintaining website and account security
- Resolving disputes and enforcing agreements
- Meeting tax, accounting, legal, and regulatory obligations
The retention period may vary depending on the type of information collected, the purpose for processing, and applicable legal requirements.
Your Privacy Rights
Depending on where you live and the privacy laws that apply to you, you may have certain rights regarding your personal information.
These rights may include:
- Right to Access or Know: You may request access to personal information we maintain about you.
- Right to Delete: You may request deletion of certain personal information where applicable.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Portability: You may request a portable copy of eligible personal information.
- Right to Restrict or Object: You may have the right to limit or object to certain types of processing.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent where permitted.
- Right to Opt Out: Depending on applicable law, you may have the right to opt out of certain targeted advertising, sharing, or sale-related activities.
- Right to Appeal: Residents of certain jurisdictions may have the right to appeal decisions regarding privacy requests.
- Right to Complain: You may have the right to submit a complaint to an applicable data protection authority.
These rights are not absolute and may be subject to limitations or exceptions under applicable laws.
To submit a privacy request, please contact:
service@sivawnell.com
We may need to verify your identity before processing certain privacy requests. Where applicable, authorized representatives may be required to provide proof of authorization.
SIVAWNELL will not unlawfully discriminate against you for exercising your applicable privacy rights.