Terms and Conditions

Terms and Conditions

These Terms and Conditions ("Terms") apply to purchases made through sivawnell.com.

The SIVAWNELL online store is operated by Wuhan Xiukunfang Network Technology Co., Ltd.

By placing an order through our website, you confirm that you have reviewed, understood, and agreed that your purchase is subject to these Terms and any additional policies available on sivawnell.com.

Scope of These Terms

These Terms apply to all purchases of products offered through sivawnell.com. Additional policies may also apply to your purchase, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Product Support & Warranty Information

Where applicable, these policies should be reviewed together with these Terms.

Product Information

We make reasonable efforts to present product descriptions, materials, dimensions, finishes, colors, photographs, functionality, pricing, and availability as accurately as possible.

SIVAWNELL products may include contemporary sculptures, artistic decorative objects, celestial-inspired lighting pieces, kinetic artworks, and other modern home creations.

However, the actual appearance of products may vary slightly due to factors including:

  • Screen or display settings
  • Lighting conditions during photography
  • Manufacturing tolerances
  • Material characteristics
  • Surface finish variations
  • Handcrafted or production differences
  • Design updates or packaging changes

Products featuring artistic forms, lighting effects, textured surfaces, metallic finishes, transparent materials, sculptural structures, or decorative details may have minor variations in shape, texture, color, surface appearance, or finishing.

Such variations may be part of normal production characteristics and do not necessarily represent a product defect.

We reserve the right to correct errors, update product details, adjust availability, or modify website content when reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and provide an appropriate refund.

Product Requirements

Certain SIVAWNELL products may include or require specific components, accessories, power supplies, installation parts, or compatible elements as described on the product page.

Customers are responsible for reviewing applicable product information before purchasing or using any product.

Product structures, components, materials, finishes, and versions may vary between different products or collections.

Unless expressly stated otherwise, SIVAWNELL does not guarantee that every third-party accessory, replacement component, or external product will be compatible with our products.

Customers should review product specifications, dimensions, materials, intended use, and care instructions before purchase.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation confirms that we have received your order request but does not necessarily represent final acceptance or confirmation that the order has been shipped.

We reserve the right to refuse, limit, verify, or cancel an order where reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraudulent activity
  • Unauthorized payment attempts
  • Inventory limitations
  • Incorrect pricing or product information
  • Shipping restrictions
  • Duplicate or unusual orders
  • Unauthorized resale concerns
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible:

service@sivawnell.com

We will make reasonable efforts to assist before the order enters the fulfillment process.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered:

  • Order processing
  • Product preparation
  • Packaging
  • Fulfillment
  • Shipping preparation
  • Dispatch

If an order has already been shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on sivawnell.com are shown in U.S. dollars (USD).

Prices may vary depending on factors including:

  • Product selection
  • Product size or design variation
  • Materials or finishes
  • Quantity purchased
  • Destination
  • Promotional eligibility
  • Applicable taxes
  • Shipping charges

The final amount payable will be displayed during checkout before completing your purchase.

We may update product prices at any time for future orders.

If an obvious pricing, technical, or system error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping fees, and other order-related charges will be shown during checkout where required or supported.

International orders may be subject to additional charges, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges
  • Other local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Please review our Shipping Policy for additional information.

Payment

Available payment methods are displayed during checkout and may vary depending on:

  • Customer location
  • Device used
  • Order value
  • Available payment services

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method
  • The information provided is accurate and complete
  • You authorize the applicable transaction amount to be processed

All transactions may be subject to payment authorization, verification, security checks, and fraud prevention procedures.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

SIVAWNELL may occasionally provide promotional benefits, including:

  • Promotional pricing
  • Discount codes
  • Product bundles
  • Limited-time offers
  • Free or reduced shipping promotions

Promotional offers may include additional conditions such as:

  • Start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Quantity limitations
  • Customer eligibility requirements
  • Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed purchases.

We reserve the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping fees, and related information are described in our Shipping Policy.

Any delivery date or timeframe provided by SIVAWNELL is an estimate unless specifically stated otherwise.

Delivery may be affected by circumstances beyond our reasonable control, including:

  • Carrier operations and delays
  • Customs processing
  • Weather conditions
  • Transportation interruptions
  • Public holidays
  • Remote delivery locations
  • Local delivery restrictions

Customers are responsible for providing complete and accurate shipping information during checkout.

Certain SIVAWNELL products may include delicate artistic structures, lighting components, decorative surfaces, transparent materials, moving elements, or special design features.

We take reasonable measures to package products appropriately for transportation, but customers should inspect their order carefully after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact SIVAWNELL before returning any product so that our customer support team can review your request and provide applicable return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your SIVAWNELL product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is especially important for products containing delicate artistic details, lighting components, sculptural structures, moving mechanisms, or decorative elements.

We may request the following information:

  • Order number
  • Clear photographs of the product
  • Photographs of the external packaging
  • Photographs of internal packaging materials
  • A photograph of the shipping label
  • A short video showing the issue where helpful

Please keep the product and original packaging until our customer support team has reviewed your request.

Depending on the circumstances and applicable laws, available solutions may include replacement, refund, repair, or another appropriate resolution.

Product Use and Care

Products purchased from SIVAWNELL should be used only for their intended purpose and according to applicable:

  • Product instructions
  • Installation guidance
  • Safety information
  • Care recommendations
  • Product-specific instructions

For artistic sculptures, decorative objects, and display pieces:

  • Handle products carefully to avoid impact or unnecessary pressure
  • Keep delicate surfaces away from harsh chemicals or abrasive materials
  • Avoid dropping, bending, or forcing structural components
  • Clean using suitable methods recommended for the specific material
  • Store or position products in a stable and appropriate environment

For lighting products and electronic decorative pieces:

  • Use only the recommended power source and accessories
  • Avoid exposure to excessive moisture unless specifically stated otherwise
  • Do not modify electrical components without authorization
  • Follow all included safety instructions
  • Disconnect power before cleaning or maintenance when applicable

Improper use, unauthorized modification, incorrect installation, or inadequate maintenance may affect product performance and warranty eligibility.

Product Dimensions and Natural Variations

Measurements and specifications displayed on sivawnell.com are provided as a useful reference to help customers understand product size and design details.

Minor variations may occur due to factors including:

  • Manufacturing methods
  • Measurement techniques
  • Material characteristics
  • Product construction
  • Production batch differences
  • Handcrafted or artistic finishing processes

Products featuring sculptural forms, metallic finishes, transparent materials, lighting effects, textured surfaces, moving components, or decorative details may not be completely identical from one piece to another.

These variations are considered part of the unique character of artistic design and do not necessarily represent defects.

Product Warranty

Certain SIVAWNELL products may be covered by a limited warranty where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, product documentation, or Product Support & Warranty page.

Warranty coverage is separate from statutory consumer rights.

Nothing in our warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Products offered through sivawnell.com are intended primarily for lawful personal use, decorative purposes, gifting, or home environment enhancement unless otherwise agreed by SIVAWNELL in writing.

Commercial resale, unauthorized distribution, or use outside the intended purpose may be restricted where reasonably necessary.

Prohibited Activity

You may not use sivawnell.com, our purchasing systems, or related services for:

  • Fraudulent transactions
  • Unauthorized payment activity
  • Abuse of discounts or promotional programs
  • Manipulation of checkout systems
  • Misuse of return or refund procedures
  • Unauthorized resale where restricted
  • Interference with website security or functionality
  • Any unlawful, deceptive, or harmful activity

SIVAWNELL reserves the right to take reasonable actions to protect customers, our website, business operations, and payment systems when suspicious or unauthorized activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

  • SIVAWNELL branding
  • Logos
  • Product names and descriptions
  • Images
  • Graphics
  • Videos
  • Website layouts
  • Design elements
  • Original written content

is owned by, licensed to, or used with authorization by SIVAWNELL, Wuhan Xiukunfang Network Technology Co., Ltd., or applicable rights holders.

Website content may not be copied, reproduced, modified, distributed, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

Third-Party Services

SIVAWNELL may use third-party service providers to support different aspects of our website operations and customer services, including:

  • Ecommerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and logistics services
  • Customer support systems
  • Analytics services
  • Advertising and attribution services
  • Fraud prevention and security services
  • Other technology solutions

Third-party providers may operate under their own terms, conditions, privacy policies, and security practices.

SIVAWNELL does not control and is not responsible for the independent services, content, privacy practices, or security procedures of third-party providers.

Electronic Communications

By placing an order, submitting information, or contacting SIVAWNELL electronically, you agree that we may communicate with you through electronic methods where appropriate.

Electronic communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund communications
  • Security notifications
  • Important service-related messages

Marketing communications are handled separately and may be subject to applicable consent requirements and unsubscribe options.

Privacy

The collection, use, disclosure, and protection of personal information by SIVAWNELL are described in our Privacy Policy.

Where applicable, additional privacy controls and preference options may be available through our website privacy settings.

Disclaimer

To the fullest extent permitted by applicable law, sivawnell.com and all related website services are provided on an "as is" and "as available" basis.

We do not guarantee that the website will always operate without interruption or that all technical issues will be resolved immediately.

Product images, descriptions, and displays are intended to represent products as accurately as reasonably possible. However, minor variations may occur due to factors including materials, manufacturing processes, lighting conditions, display settings, and artistic characteristics.

Where applicable, product-specific warranty coverage is governed by the relevant warranty terms.

Nothing in these Terms excludes any consumer protection right, warranty, guarantee, or legal remedy that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, SIVAWNELL and Wuhan Xiukunfang Network Technology Co., Ltd. shall not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to purchases, orders, products, transactions, or use of our website where such limitations are legally permitted.

Nothing in these Terms is intended to exclude, restrict, or limit:

  • Liability that cannot legally be excluded
  • Mandatory consumer protection rights
  • Remedies available under applicable consumer laws

Consumer Rights

Depending on your country, state, province, or region, you may have legal consumer rights relating to:

  • Product quality and conformity
  • Defective products
  • Repairs
  • Replacement products
  • Returns
  • Refunds
  • Order cancellation rights

Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the fullest extent permitted by applicable law.

Changes to These Terms

SIVAWNELL may update these Terms from time to time to reflect changes in:

  • Business operations
  • Products or collections
  • Website features and functionality
  • Store policies
  • Legal requirements
  • Regulatory requirements

The updated version of these Terms will be published on this page.

The version of these Terms effective at the time an order is placed will generally apply to that transaction unless applicable law requires otherwise.

Contact Us

If you have questions regarding these Terms and Conditions, an order, a SIVAWNELL product, or our store policies, please contact our customer support team:

Brand:
SIVAWNELL

Website:
sivawnell.com

Legal Entity:
Wuhan Xiukunfang Network Technology Co., Ltd.

Registered Address:
Tianhe Road 61-1,
Xin Jian Community, Tianhe Street,
Huangpi District, Wuhan City,
Hubei Province, China

Unified Social Credit Code:
91420116MAEEFM R929

Customer Support Email:
service@sivawnell.com

Customer Support Phone:
+86 19145794576

sivawnell.com is owned and operated by Wuhan Xiukunfang Network Technology Co., Ltd. The company is responsible for managing the online store, customer service, order coordination, and related ecommerce activities.

SIVAWNELL — Where Art, Light, and Movement Become Part of Your Living Space.