Payment & Security

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on factors including:

  • Your location
  • Selected currency
  • Device used
  • Order value
  • Payment services available at the time of purchase

Only payment methods shown as available during checkout can be used to complete your order.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention review.

Your payment provider, issuing bank, card network, or other financial institution may:

  • Approve or decline a transaction
  • Request additional verification
  • Place a temporary authorization hold
  • Apply transaction limits
  • Require additional security checks

SIVAWNELL does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers, banks, or financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another available payment method during checkout.

Checkout Security

SIVAWNELL uses Shopify as its ecommerce platform together with participating third-party payment providers to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks, and other participating financial institutions.

We take reasonable steps to support a secure online shopping experience. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, we recommend:

  • Using trusted devices and secure networks when making purchases
  • Keeping your account credentials confidential
  • Checking that you are visiting sivawnell.com before entering payment information
  • Avoiding sending sensitive payment information through email or customer support messages

SIVAWNELL will never ask you to provide your complete credit card number, CVV/security code, or online banking password through email.

Pricing and Order Total

Before completing your purchase, checkout will display the applicable:

  • Product price
  • Quantity
  • Discounts
  • Shipping charges
  • Applicable taxes
  • Final order total

Please review your order carefully before submitting payment.

The amount displayed during checkout before your order is completed will generally be the amount authorized for the transaction, subject to any separate fees applied by your bank, card issuer, or payment provider.

Currency and Foreign Exchange

Prices on SIVAWNELL are displayed and processed in U.S. dollars (USD) unless otherwise stated during checkout.

If your payment method uses a currency different from U.S. dollars (USD), your bank, card issuer, or payment provider may apply:

  • Currency conversion rates
  • Foreign transaction fees
  • Exchange-rate adjustments
  • Other financial institution charges

These rates, fees, and adjustments are determined independently by your payment provider or financial institution and are not controlled by SIVAWNELL.

Temporary Authorization Holds

In some cases, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final charge has been completed.

If a payment attempt is unsuccessful or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

SIVAWNELL does not control the release timing of authorization holds applied by independent financial institutions.

Failed or Declined Payments

Payments may be declined for reasons including:

  • Incorrect payment information
  • Insufficient available funds
  • Bank or card restrictions
  • Billing information mismatch
  • Security verification requirements
  • Fraud-prevention screening
  • Payment provider limitations
  • Technical or network issues

If payment cannot be successfully authorized, your order may not be completed.

If you need additional information regarding a declined transaction, please contact your bank, card issuer, or payment provider.

Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one of the transactions appears as a pending or temporary authorization.

If you still believe an incorrect or duplicate charge has occurred, please contact us at:

service@sivawnell.com

Please provide:

  • Your order number
  • Email address used during checkout
  • Transaction date
  • Amount charged

For security reasons, please do not send your complete payment card number, CVV/security code, online banking password, or other sensitive financial credentials through email.

Discount Codes and Promotions

Discount codes must generally be entered before checkout is completed.

Promotional codes and special offers may be subject to:

  • Eligibility requirements
  • Expiration dates
  • Minimum purchase requirements
  • Product exclusions
  • Geographic restrictions
  • Usage limits
  • Other promotion-specific conditions

Unless expressly stated otherwise, discount codes:

  • May not be combined with other offers
  • Cannot be exchanged for cash
  • Cannot be applied retroactively to completed orders
  • May be limited to one use per customer or order

The terms displayed with the applicable promotion will govern that specific offer.

Taxes and Other Charges

Applicable taxes, shipping charges, and any other required fees will be displayed during checkout where supported.

For international orders, additional charges may apply depending on the destination, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Local government charges
  • Other destination-specific fees

These charges, where applicable, are generally determined by local authorities, customs agencies, carriers, or payment providers and are not controlled by SIVAWNELL.

For additional information regarding delivery-related charges, please review our Shipping Policy.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or applicable law.

Once a refund has been issued by SIVAWNELL, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

These processing periods are determined by the relevant financial institution and are outside SIVAWNELL's control.

For information about refund eligibility, return procedures, and applicable conditions, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To help protect our customers and maintain the security of our store, certain transactions may require additional review or verification.

SIVAWNELL may delay fulfillment, request reasonable verification, refuse an order, or cancel a transaction where reasonably necessary due to:

  • Suspected fraudulent activity
  • Unauthorized payment activity
  • Failed payment verification
  • Inconsistent transaction information
  • Unusual order activity
  • Other reasonable security concerns

If an order is canceled after payment has already been successfully captured, an appropriate refund will be issued according to applicable policies and payment provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

  • SIVAWNELL
  • Shopify
  • Payment processors
  • Banks and card issuers
  • Fraud-prevention providers
  • Shipping or fulfillment providers where necessary
  • Other service providers involved in completing your transaction

For more information about how SIVAWNELL collects, uses, and protects personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies and applicable terms.

Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, or any transaction related to your order, please contact us:

Brand:
SIVAWNELL

Website:
sivawnell.com

Legal Entity:
Wuhan Xiukunfang Network Technology Co., Ltd.

Registered Address:
Tianhe Road 61-1,
Xin Jian Community, Tianhe Street,
Huangpi District, Wuhan City,
Hubei Province, China

Customer Support Email:
service@sivawnell.com

Customer Support Phone:
+86 19145794576

For order-related payment inquiries, please include your order number and the email address used during checkout so our team can assist you more efficiently.

Please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials through email.

sivawnell.com is owned and operated by Wuhan Xiukunfang Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

SIVAWNELL - Where Art, Light, and Movement Become Part of Your Living Space.