Shipping Policy

Shipping Policy

At SIVAWNELL, we aim to provide a clear and reliable shipping experience from the moment your order is placed until it arrives at your destination.

Our collection includes contemporary artistic home pieces such as sculptural decor, celestial-inspired lighting, kinetic artworks, and other decorative design objects.

Where appropriate, carefully selected packaging materials are used to help protect products with delicate structures, lighting components, transparent materials, moving elements, or artistic surface details during transportation.

Order Processing

Orders are typically processed within 1-3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier transit time.

During periods such as:

  • Peak sales periods
  • Public holidays
  • Unusually high order volume
  • Inventory verification
  • Special packaging preparation
  • Other unexpected circumstances

processing times may require additional time.

Certain SIVAWNELL products with artistic structures, lighting components, special finishes, or delicate decorative details may require additional preparation before shipment.

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Estimated Delivery Time

The estimated delivery time is generally:

7-20 business days after shipment

This estimated delivery period does not include the 1-3 business days required for order processing.

Delivery times may vary depending on:

  • Shipping destination
  • Carrier availability
  • Customs inspections or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances outside our reasonable control

These delivery timeframes are estimates only and do not represent guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout based on factors including:

  • Delivery destination
  • Product type
  • Package size and weight
  • Items included in your order

Where promotional shipping or free shipping options are available, eligibility details will be displayed during checkout before payment is completed.

Some larger, more delicate, or specially packaged SIVAWNELL products may require different shipping arrangements depending on the destination and product characteristics.

Packaging of Fragile Products

Some SIVAWNELL products may include delicate artistic elements such as:

  • Sculptural structures
  • Transparent or decorative materials
  • Lighting components
  • Special surface finishes
  • Moving artistic elements
  • Other refined design details

Where appropriate, these products are packaged with protective materials designed to help reduce movement, impact, and potential damage during transportation.

Please handle your package carefully after delivery and inspect your product as soon as reasonably possible after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier, destination, and transportation process, tracking updates may only appear at specific transit or delivery checkpoints.

Delivery Delays

Although we work with logistics providers to deliver orders as efficiently as possible, occasional delays may occur due to circumstances beyond our reasonable control, including:

  • Carrier disruptions
  • Customs inspections or clearance procedures
  • Severe weather conditions
  • Transportation interruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics or customs delays

If your order has not arrived within the estimated 7-20 business day delivery period after shipment, please contact our customer support team.

We will review the available tracking and shipping information and assist with the next appropriate steps.

Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal or ZIP code
  • Country
  • Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update shipping information before fulfillment, but we cannot guarantee changes can be completed once the order has entered processing or has already been shipped.

If an order is delayed, returned, or requires reshipment due to incomplete or incorrect delivery information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

SIVAWNELL ships to selected international destinations where delivery services are available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Clearance charges
  • Other fees imposed by local authorities or carriers

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

SIVAWNELL does not control customs processing times, decisions, or charges applied by local governments, customs authorities, or delivery providers.

Damaged Products During Shipping

Because some SIVAWNELL products may include delicate artistic structures, lighting components, transparent materials, moving elements, or decorative details, we recommend inspecting your order promptly after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the inner packaging
  • Photographs of the outer shipping box
  • A photograph of the shipping label
  • A short video showing the issue where helpful

Please do not discard the damaged product or packaging until our customer support team has reviewed the situation.

Depending on the circumstances and applicable policies, we may provide an appropriate resolution, such as replacement, refund, repair, or another available remedy.

Lost or Delayed Packages

If tracking information shows an unusual delay or your package cannot be located, please contact us so that we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or other available resolution procedures.

Investigations and possible resolutions may depend on the individual carrier's policies and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery area
  • Front, side, or rear entrances
  • Building reception or mailroom
  • Household members
  • Neighbors
  • The local delivery carrier

If you are still unable to locate your package, please contact us.

We will review the available delivery information and assist where possible.