Warranty & Guarantee
Limited Warranty Policy
Our Commitment to Quality
At SIVAWNELL, we aim to ensure that every product you receive meets the quality, design, and presentation standards shown in our store.
Each product is carefully reviewed before shipment. If your product arrives damaged, defective, or develops a qualifying manufacturing issue during the warranty period, our customer support team will work with you to provide an appropriate solution.
90-Day Limited Warranty
Most products purchased from SIVAWNELL are covered by a 90-day limited warranty, starting from the date your order is delivered.
This warranty applies to eligible manufacturing defects or functional issues that occur during normal intended use.
Depending on the specific circumstances, available solutions may include:
- A replacement product
- A replacement part or component, where available
- Store credit
- A refund where appropriate
The specific resolution will depend on factors including the nature of the issue, product availability, and the circumstances of the warranty claim.
What Is Covered
Our limited warranty may cover issues including:
Manufacturing Defects
Defects in materials or workmanship that affect the normal structure, appearance, or intended function of the product.
Lighting Component Issues
For eligible lighting products and artistic pieces with integrated lighting, unexpected issues involving lighting components, electrical functions, or related parts during normal intended use.
Structural Defects
Problems involving the construction, assembly, or structural integrity of the product that are not caused by accidental damage, misuse, excessive force, or improper handling.
Movement or Functional Issues
For eligible kinetic artworks or products containing moving elements, issues affecting intended movement or functional performance under normal use.
Products Damaged on Arrival
Items that arrive broken, damaged, or unusable due to shipping or handling may be reviewed for an appropriate warranty solution.
What Is Not Covered
The warranty does not cover damage or issues caused by:
- Accidental drops, impacts, breakage, or physical damage
- Improper handling, installation, or use
- Use outside the product's intended purpose
- Exposure to excessive moisture, heat, chemicals, or unsuitable environments
- Normal wear and tear
- Cosmetic changes caused by regular use
- Unauthorized repairs, modifications, or alterations
- Damage caused by improper cleaning or maintenance
- Loss or theft
- Damage occurring after the applicable warranty period
Minor variations in color, finish, texture, shape, material appearance, or artistic details are generally not considered defects when they do not affect normal product use.
Damaged or Defective Items
If your SIVAWNELL product arrives damaged, defective, or with missing components, please contact our customer support team as soon as possible after delivery.
To help us review your request efficiently, please provide:
- Your order number
- Your full name and email address
- A brief description of the issue
- Clear photos showing the problem
- A short video demonstrating the issue where helpful
- Photos of the packaging if the product was damaged during shipping
Please keep the original product and packaging until our customer support team has reviewed your request.
This helps us better understand whether the issue relates to manufacturing, transportation, installation, or product usage.
How to Make a Warranty Claim
To submit a warranty claim, please contact our customer service team using the contact information provided on our website.
Please include:
- Order number
- Product name
- Description of the issue
- Clear photos showing the problem
- A short video where helpful
- Any relevant information regarding installation, usage, product condition, or maintenance
Our team will review your request and normally respond within 24-48 business hours.
Additional information may be requested if necessary to verify the issue and determine the appropriate solution.
Replacement Products
If a warranty replacement is approved, SIVAWNELL will make reasonable efforts to provide the same product whenever available.
If the original product is unavailable, we may provide one of the following solutions:
- A comparable replacement product
- A replacement component or accessory where available
- Store credit
- Another appropriate resolution based on the circumstances
Replacement availability may depend on current inventory, product availability, and fulfillment conditions.
Refunds
Warranty approval does not automatically guarantee a cash refund.
Refund eligibility will be determined based on:
- The nature of the reported issue
- Warranty eligibility
- Product availability
- Applicable Return & Refund Policy
- Applicable consumer protection requirements
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank, card issuer, or payment provider.
Returns and Warranty Are Different
Our Return Policy and Warranty Policy apply to different situations.
The Return Policy applies when you wish to return an eligible purchase within the applicable return period according to the return requirements.
The Limited Warranty applies to qualifying manufacturing defects, structural issues, lighting-related problems, and product-related issues covered during the warranty period.
Please review our Return & Refund Policy for complete information regarding returns, refunds, eligibility requirements, and procedures.
Shipping Damage
If your package appears damaged when delivered, we recommend taking photographs of the package before opening it whenever possible.
If the product inside is damaged, please contact our customer support team and provide:
- Photos of the outer packaging
- Photo of the shipping label
- Photos of the damaged product
- Photos of damaged internal packaging materials
- A short video showing the issue where helpful
Providing this information helps us review your request more efficiently and determine the appropriate solution.
Product Care
To help maintain your SIVAWNELL products and keep them in good condition:
- Follow all included installation, usage, and care instructions
- Use products only for their intended purpose
- Handle sculptural structures, lighting components, moving elements, and decorative surfaces carefully
- Avoid unnecessary exposure to excessive moisture, heat, chemicals, or unsuitable environments
- Clean products using suitable materials and recommended methods
- Avoid excessive force, impact, pulling, bending, or improper loading
- Store removable accessories or components properly when not in use
- Protect artistic finishes and delicate design details from unnecessary damage
Improper installation, misuse, unauthorized modification, or inadequate maintenance may affect warranty eligibility.
Consumer Rights
This Limited Warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude, limit, or restrict any rights that cannot legally be excluded or restricted.
Contact Us
If you have questions about warranty coverage, product issues, or an existing warranty request, please contact our customer support team.
Brand:
SIVAWNELL
Website:
sivawnell.com
Legal Entity:
Wuhan Xiukunfang Network Technology Co., Ltd.
Registered Address:
Tianhe Road 61-1,
Xin Jian Community, Tianhe Street,
Huangpi District, Wuhan City,
Hubei Province, China
Unified Social Credit Code:
91420116MAEEFM R929
Customer Support Email:
service@sivawnell.com
Customer Support Phone:
+86 19145794576
We aim to respond to customer inquiries within 24-48 business hours.
sivawnell.com is owned and operated by Wuhan Xiukunfang Network Technology Co., Ltd. The company is responsible for managing the online store, customer support, order coordination, and related ecommerce activities.
SIVAWNELL - Where Art, Light, and Movement Become Part of Your Living Space.